447 S 3RD St
Danville KY 40422
Contact Information
Address 447 S 3RD St
Danville, KY 40422
Phone (859) 236-3863
Fax 859 936-0403
Contact Name Crystal McPherson
At A Glance
Other ways to donate, support, or volunteer
If you would like to make a monetary donation...
Checks can be mailed to: Family Services Association of Boyle County, Inc. P.O. Box 458  Danville, KY 40423-0458
Or you can go to our website,, and make a convenient donation using paypal or your credit card. 
In-Kind Donations (toiletries or office supplies only please) can be dropped off at our office located at 447 South 3rd Street  Danville, KY 40422.  Please call in advance.
Financial Summary
Revenue vs Expenses - All Years
Expense Breakdown - Recent Year
Mission Statement The mission of the Family Services Association is to provide emergency financial assistance to individuals and families in Boyle County who are experiencing a temporary financial emergency, while helping them identify other programs and services that can contribute to their long-term financial stability.
Background Statement
June 2, 2016, the organization currently known as Family Services Association of Boyle County, Inc. hosted its centennial celebration at the Community House where it has been housed since 1958.  FSA began under the name "Community Work Board."  It was founded on June 1, 1916 at the Elks Club under the auspices of representatives of the churches of Danville, civic and fraternal organizations, Centre College, and others. 
The purpose of the agency has remained constant since that time; to provide short term emergency financial assistance to residents of Boyle County who are at or below poverty level.   
For more than one hundred years, Family Services has demonstrated a high degree of fiscal responsibility (as the recipient of emergency funding from local government), integrity, and efficiency in responding to the challenges our clients are facing. We have a long history of community involvement and collaboration with other community agencies, and churches and we continue today to coordinate with a network of community resources, assisting clients to develop long-term solutions to their financial difficulties and ensuring that the community’s resources are distributed equitably and wisely.
 The private status of Family Services has enabled the agency to maintain a high degree of flexibility in meeting the changing needs of the Boyle County community.  As more federal, state, and local programs developed to address issues previously addressed by Family Services, the agency has been able to shift its resources to deal with unmet needs and to undertake new initiatives. We do this by remaining vigilant, and keeping up with what IS and IS NOT available for our client population so that we can fill any identified gaps in needed services.
Impact Statement
Evidence of Family Services successful fulfillment of its mission is considerable.  In the most recent fiscal year (7/1/18 - 6/30/1) FSA has provided financial assistance to 870 clients, representing 406 unduplicated households.  Our impact on families and the most vulnerable in our community is considerable, with 36% of those served being children under 17 and 21% being senior citizens.  Perhaps the best evidence of FSA's impact is that with it's relatively small investment (average assistance per client served of $105.00) only 17% of the clients needed to return to apply for additional assistance within a year of service.  Our assistance prevented the disruption of essential utilities, helped maintain stable housing, provided medication, household supplies, medical transportation, and even some minor home repairs.  We have a well established track record of intervening to keep temporary financial emergencies from spiraling into long-term catastrophes.
It is our goal to continue to provide for the needs of those in our community while teaching them skills that will help them reach self sufficiency.  We provided case management and/or referral services to more than 200 households.  This includes teaching them money management and employability skills.
Needs Statement The average amount of rent owed for a family requesting assistance from FSA is about $495.00 (the average amount FSA paid for this type of assistance is $250). The average past due amount for a family requesting assistance on an electric bill is about $243.00 (the average amount FSA paid for this type of assistance was $153.00), water bill requests averaged about $155.08 each (FSA paid an average of $132.00 per request for water), and natural gas bill requests averaged about $170.00 each (FSA paid an average of $152.00 per request for natural gas).  For the disabled, the unemployed, underemployed, and senior citizens dependent upon Social Security, these basic expenses can exceed their available income. Especially challenging are the winter and summer months when the cost of heating and cooling their homes rise.  Also, family crises such as illness, injury, loss of a vehicle, or divorce make greater demands upon the family’s already scant resources. Without help, families face eviction and/or termination of their heat, electric, water. 
CEO/Executive Director Statement
I have felt charged with the responsibility of helping those who are vulnerable, impoverished, abused, neglected, and forgotten for as long as I can remember.
I grew up in a single-parent household and was exposed first hand to all of the above. My seemingly unfortunate circumstances help me relate to the clients that I serve at Family Services.  This position allows me the opportunity to not only make sure that the families in our community have basic necessities, but also to equip them with tools that can enable them to be successful in providing for themselves.  
In looking at the history of Family Services, I realize that all of my predecessors had the same knack for identifying needs in the community. I consider it a blessing to be a part of the helping community.  FSA gives me an opportunity to offer creative interventions and I genuinely appreciate that!
Board Chair Statement

 My name is Melissa Caudill and I have the privilege of being President of the Family Services Association board.  FSA has served residents of the Boyle County community since 1916 and continues to be a dependable resource for many. It is an unique agency that was founded and funded by members of our community and has continued to be supported by various groups and individuals throughout the 103 years of its existence. 

Our agency provides assistance  to folks in crisis situations who cannot pay rent or other necessary bills. However, under the excellent management of our director Crystal McPherson, people are not made dependent on our services. Crystal is able to help individuals find other resources/programs in the area that will enable them to attempt to resolve their problem in order for it not to become chronic. Crystal and her assistant, Debbie, relay success stories to the board each time we are together - stories of people who have been helped not only financially by FSA but also by being connected to different agencies or programs that have assisted them in successfully moving toward resolution of their problem/issue. 

Our biggest challenge is maintaining our funding in order to continue our services. We continue to seek opportunities to educate potential donors on the important work of FSA as well as watching for grant opportunities. Our board members have also been charged with each bringing at least two new donors to FSA this year. 

We are thoughtful stewards of all money we receive and appreciate the continued support throughout the past 100 years. Our hope is to still be assisting people throughout the next one hundred years as well.  


Service Categories
Secondary Organization Category Human Services / Financial Counseling
Geographic Areas Served
Boyle County
Family Services is only able to provide financial assistance to residents of  Boyle County. 
Impact Questions
GoalsHelpWhat is the organization aiming to accomplish? This is the organization's ultimate goal for intended impact.
Our goal (in-line with United Way partner agencies who address income issues) is that all families in Boyle County have adequate income and assets to independently meet their needs.  Realizing that no single organization can create large-scale, lasting change on its own, we strive to reach this goal through collective impact (common agenda, shared measurement systems, mutually reinforcing activities, and collaboration) with other help agencies in the community.  
StrategiesHelpWhat are the organization's strategies for its stated long-term goals?
1) We will connect households in crisis to essential goods and services; and increase their employability and personal finance management skills through education and counseling.
2) We will utilize the Self Sufficiency Matrix tool to measure Outcomes. This tool is based on the federal outcomes ROMA (Results Oriented Management and Accountability) standards, and it is our belief that it will be a useful case management tool to document client progress towards self-sufficiency.  It will also be a program management tool that helps us assess the effectiveness of the services we offer. 
3) We will work with other agencies in the community that provide services that benefit our clients.  Not just suggesting clients use those other resources but actually requiring them to do so when deemed necessary steps toward self sufficiency.
4) We will participate in United Human Services meetings as well as United Way Partner meetings so that we will remain informed about services and resources available to the population we serve so that our interventions remain efficient.
CapabilitiesHelpWhat are the organization’s capabilities for doing this? What resources, capacities, and connections support its progress towards long-term goals?

Our executive director has a Masters degree in Social Work, and 10+ years of experience in the social work field.  She supervises Social Work Interns at Family Services and uses evidence based interventions to help clients address their needs and identify resources available to them .  Our case worker has a Bachelors degree in Social Work, and 17+ years of experience in the social work field.  She is able to draw on her years of experience and knowledge of human behavior to provide sound, well informed interventions. 

All services provided fall under one or all of three categories...
Direct Client Assistance: Payments made directly to vendors for goods or services. 
Client Initiatives: Client participates in educational seminars and-or case management provided by Family Services Staff.
Resource/Referral:  Client is referred to other agency or resources for immediate and or long term assistance. 
IndicatorsHelpHow will the organization know if it is making progress? What are the key qualitative and quantitative indicators against which the organization assesses its progress toward its intended impact?

Family Services uses 10 indicators adapted from "The self-sufficiency matrix", which was created by the Snohomish County Self Sufficiency Taskforce in Washington State in 2004.  It is an assessment and outcome measurement tool based on the federal outcomes standard ROMA (Results Oriented Management and Accountability). The original impact measurement tool has 25 individual indicators, each measuring observable change in some aspect of self-sufficiency on a scale of 0 - 5.

The matrix is designed to be flexible: and we trimmed it to include only 10 most common indicators identified by our client population as reasons for their need (Income, Employment, Education, Housing, Childcare, Transportation, Food, Support System, Substance Use, and Health Care).  The scale was developed on a continuum from “in-crisis” to “secure” and allows for the measurement of client progress (1=In Crisis, 2= At Risk, 3= Safe, 4= Stable, 5=Secure) over time.

This matrix is  very helpful as a case management tool to document client progress towards self-sufficiency; as a program management tool to assess the effectiveness of the services being offered; and as a measurement tool for funders to be able to clearly see the effectiveness of our client initiatives, and resource/referral programs.

ProgressHelpWhat has and hasn’t been accomplished so far? Following the implementation of the use of Outcomes Indicators identified in the self sufficiency matrix our effort to address risk factors with each individual client is much more intentional and calculated.  We went from 59 % of our clients not needing to return for assistance in a calendar year in 2015 to 79% of our clients not needing to return in 2018.   Realizing that change can be a slow process,  we are both hopeful and excited to see the associated impact on clients in the years to come.  Family Services recognizes that poverty is a relative term and that in order for us to meet our collective impact goal of self-sufficiency for all residents of Boyle County, change has to happen not only on an individual client level, but also on a systematic organization/community level.  We are now in our second year of participating in the Bridges Over Poverty and Getting Ahead initiative in order to help combat poverty on a micro, mezzo, and macro scale.  
Board Chair
Board Chair Melissa Caudill
Company Affiliation Volunteer
Term Jan 2019 to Dec 2019
Board Members
Mrs. Shelley BigelowFarmers National BankVoting
Dr. Michelle CarterBluegrass Community and Technical CollegeVoting
Mrs. Melissa CaudillCommunity VolunteerVoting
Ms. Liz CookCook Counseling AgencyVoting
Mr Tony GrayDanville Police DepartmentVoting
Mr. Kevin LambCentre CollegeVoting
Mr Shawn LyonsCentre CollegeVoting
Mrs. Valery McMannCommunity VolunteerVoting
Mrs. Amy MeauxTrinity Episcopal Church - PastorVoting
Mr Roger TrentCommunity VolunteerVoting
Board Demographics - Ethnicity. Add number
Asian American/Pacific Islander 0
Caucasian 8
Hispanic/Latino 0
Native American/American Indian 0
Other 0 0
Board Demographics - Gender
Male 4
Female 6
Unspecified 0
Board Term Lengths 3
Board Term Limits 0
Board Meeting Attendance % 64%
Written Board Selection Criteria? Yes
Written Conflict of Interest Policy? No
Percentage Making Monetary Contributions 100%
Percentage Making In-Kind Contributions 100%
Constituency Includes Client Representation No
Number of Full Board Meetings Annually 4
Board Co-Chair
Board CoChair Melissa Caudill
Company Affiliation Community Volunteer
Term Jan 2018 to Dec 2018
Standing Committees
Human Resources / Personnel
CEO Comments
CEO/Executive Director
Executive Director Crystal McPherson
Term Start June 2006

Masters of  Social Work

13 Years with Family Services 
  3 Years of clinical (mental health) experience 
Full Time Staff 0
Part Time Staff 2
Volunteers 1
Contractors 0
Retention Rate 0%
Management Reports to Board? Yes
Staff Demographics - Ethnicity
African American/Black 1
Asian American/Pacific Islander 0
Caucasian 1
Hispanic/Latino 0
Native American/American Indian 0
Other 0 0
Staff Demographics - Gender
Male 0
Female 2
Unspecified 0
Former CEOs
Mrs. Victoria ScarboroughMay 2004 - June 2006
Formal Evaluations
CEO Formal Evaluation Yes
CEO/Executive Formal Evaluation Frequency Annually
Senior Management Formal Evaluation N/A
Senior Management Formal Evaluation Frequency N/A
NonManagement Formal Evaluation Yes
Non Management Formal Evaluation Frequency Annually
CEO Comments
NASW- Endorsed
Professional Liability Insurance
Policy Holder: Crystal D. McPherson
Executive Director 
Payments are made to vendors for basic goods and services such as rent, utilities, food, medication, auto fuel, or other necessities.  Each case is looked at individually and every effort is made to help eliminate the need with as little financial compesation as possible.
Budget $45,000.00
Category None of the above
Program Short Term Success
Clients basic needs for shelter, essential goods/ services, food or medication are met.
Written "resources" are made available to clients that provide information about social services that are offered on a local, state, and federal level. 
Some of those social services require written "referrals" from our agency.  We serve as a screening agency for local churches and food banks. 
Budget 0
Category Human Services, General/Other Emergency Assistance
Population Served Families
Program Short Term Success
Client makes contact with organizations that provide ongoing support that may help lead to longer-term success.
Program Long term Success
Allows civic groups and other organizations to pattern their programs based on the actual needs of the community.
Any services provided that are "above and beyond".  They are addressed primarily to those clients who have been identified as frequent users of our Direct Client Assistance program.  Client Initiatives intends to foster a sense of personal responsibility , initiative, and commitment to self help.  Participants are asked to do a variety of activities including money management courses and employability courses to demonstrate their willingness to make a positive change in their life.
Budget 2500
Category Education, General/Other
Population Served Adults, Poor,Economically Disadvantaged,Indigent, Unemployed, Underemployed, Dislocated
Plans & Policies
Organization has a Fundraising Plan? No
Organization has a Strategic Plan?
Management Succession Plan? Yes
Organization Policy and Procedures Yes
Nondiscrimination Policy No
Whistleblower Policy No
Document Destruction Policy Yes
We collaborate with a number of agencies to provide services to our clients.  We work very closely with Bluegrass Community Action, Family Resource and Youth Services Centers, and many of the local churches.  We participate in United Human Services meetings to help us stay informed about available services and activities. This helps provide the platform for us to be more than a single service agency that pays bills and/or provides referrals from time to time, but a part of a community of agencies whose objective is to empower people to become upstanding individuals.




United Way Member Agency2019
Kentucky Nonprofit Network2019
Community Impact AwardHeart of Kentucky United Way2019
Leadership Boyle County GraduateDanville/Boyle County Chamber2015
Honorary Aide-De-Camp to the Governor of the Commonwealth of KentuckyHonorable Order of Kentucky Colonels2015
Boyle County Impact AwardBluegrass Alliance for Women2009
Government Licenses
Is your organization licensed by the Government? No
Revenue vs Expenses - All Years
Expense Breakdown - Recent Year
Fiscal Year
Fiscal Year Start Jan 01, 2019
Fiscal Year End Dec 31, 2019
Projected Revenue $109,010.00
Projected Expenses $109,010.00
Spending Policy N/A
Detailed Financials
Revenue SourcesHelpThe financial analysis involves a comparison of the IRS Form 990 and the audit report (when available). Revenue from foundations and corporations may be included in individual contributions when not itemized separately.
Fiscal Year201820172016
Foundation and
Corporation Contributions
Government Contributions$0$0$0
Individual Contributions$186,886$164,618$182,550
Investment Income, Net of Losses--$32$28
Membership Dues$32----
Special Events------
Revenue In-Kind------
Expense Allocation
Fiscal Year201820172016
Program Expense$155,602$132,518$134,929
Administration Expense$22,127$23,505$21,965
Fundraising Expense------
Payments to Affiliates------
Total Revenue/Total Expenses1.051.061.16
Program Expense/Total Expenses88%85%86%
Fundraising Expense/Contributed Revenue------
Assets and Liabilities
Fiscal Year201820172016
Total Assets$129,884$121,251$112,675
Current Assets$129,884--$112,675
Long-Term Liabilities------
Current Liabilities$954--$1,711
Total Net Assets$128,930$119,591$110,964
Capital Campaign
Currently in a Capital Campaign? No
Capital Campaign Anticipated in Next 5 Years? No
State Registration Yes
Address 447 S 3RD St
Danville, KY 40422
Primary Phone 859 236-3863
CEO/Executive Director Crystal McPherson
Board Chair Melissa Caudill
Board Chair Company Affiliation Volunteer