447 S 3RD St
Danville KY 40422
Contact Information
Address 447 S 3RD St
Danville, KY 40422
Phone (859) 236-3863
Fax 859 936-0403
Contact Name Crystal McPherson
Web and Social Media
At A Glance
Other ways to donate, support, or volunteer
If you would like to make a monetary donation...
Checks can be mailed to: P.O. Box 458  Danville, KY 40423-0458
In-Kind Donations (toiletries and office supplies only please) can be dropped off at our office located at 447 South 3rd Street  Danville, KY 40422.  Please call in advance
Credit/Debit Card donations can be made by going to: code=share
Financial Summary
Mission Statement The mission of the Family Services Association is to provide short-term financial assistance to low income individuals in Boyle County who are experiencing a temporary financial emergency, while helping them identify other programs and services that can contribute to their long-term financial stability.
Background Statement
June 2, 2016, the organization currently known as Family Services Association of Boyle County, Inc. will have a centennial celebration at the Community House where it has been housed since 1958.  FSA began under the name "Community Work Board."  It was founded on June 1, 1916 at the Elks Club under the auspices of representatives of the churches of Danville, civic and fraternal organizations, Centre College, and others. 
The purpose of the agency has remained constant since that time; to provide short term emergency financial assistance to residents of Boyle County who are at or below poverty level.   
For one hundred years, Family Services has demonstrated a high degree of fiscal responsibility (as the recipient of emergency funding from local government), integrity, and efficiency in responding to the challenges our clients are facing. We have a long history of community involvement and collaboration with other community agencies, and churches and we continue today to coordinate with a network of community resources, assisting clients to develop long-term solutions to their financial difficulties and ensuring that the community’s resources are distributed equitably and wisely.
 The private status of Family Services has enabled the agency to maintain a high degree of flexibility in meeting the changing needs of the Boyle County community.  As more federal, state, and local programs developed to address issues previously addressed by Family Services, the agency has been able to shift its resources to deal with unmet needs and to undertake new initiatives. We do this by remaining vigilant, and keeping up with what IS and IS not available for our client population so that we can fill identified any gaps in needed services.
Impact Statement
In 2015 Family Services provided emergency financial assistance to 482 unduplicated households representing 1072 individuals of whom 217 were senior citizens and 379 were children.  Our assistance prevented the disruption of essential utilities, helped maintain stable housing, provided medication, household supplies, car seats, and even some minor home repairs.
It is our goal to continue to provide for the needs of those in our community while teaching them skills that will help them reach self sufficiency.  We provided case management and/or referral services to more than 200 households.  This includes teaching them money managment and employability skills.
Needs Statement The average rent for a mother and her two children living in low-income housing is about $350.00 per month. The average natural gas heating bill for a family of four is about $150.00 while monthly heating bills average $200.00 for those heating with electricity. For the disabled, the unemployed, underemployed, and senior citizens dependent upon Social Security, these basic expenses can exceed their available income. Especially challenging are the winter and summer months when the cost of heating and cooling their homes rise.  Also, family crises such as illness, injury, loss of a vehicle, or divorce make greater demands upon the family’s already scant resources. Without some additional help, families face eviction and/or termination of their heat, electric, water. 
CEO/Executive Director Statement
For as long as I can remember, I have always felt charged with the responsibility to help those who are vulnerable, impoverished, abused, neglected, and forgotten. 
I grew up in a single-parent household and was exposed first hand to all of the above. My unfortunate circumstances helped me to relate to the clients that I serve at Family Services.  This position allows me the opportunity to not only make sure that the families in our community have basic necessities, but also to equip them with the tools that will enable them to be successful in providing for themselves and their families.  
In looking at the history of Family Services, I realize that all of my predecessors had the same knack for identifying needs in the community I consider it a blessing to be a part of the helping community.  FSA gives me an opportunity to offer creative interventions and I genuinely appreciate that!
Service Categories
Secondary Organization Category Human Services / Personal Social Services
Geographic Areas Served
Boyle County
Family Services is only able to provide financial assistance to residents of  Boyle County. 
Impact Questions
GoalsHelpWhat is the organization aiming to accomplish? This is the organization's ultimate goal for intended impact.
Our goal (in-line with United Way partners agencies who address income issues) is that "all families in Boyle County have adequate income and assets to independently meet their needs".  Realizing that no single organization can create large-scale, lasting change on its own, we plan to reach this goal through collective impact (common agenda, shared measurement systems, mutually reinforcing activities, and collaboration) with other help agencies in the community.  
StrategiesHelpWhat are the organization's strategies for its stated long-term goals?
1) We will connect households in crisis to essential goods and services; and increase their employability and personal finance management skills through education and counseling.
2) We will utilize the Self Sufficiency Matrix tool to measure Outcomes. This tool is based on the federal outcomes ROMA (Results Oriented Management and Accountability) standards, and it is our belief that it will be a useful case management tool to document client progress towards self-sufficiency.  It will also be a program management tool that helps us assess the effectiveness of the services we offer. 
3) We will work with other agencies in the community that provide services that benefit our clients.  Not just suggesting clients use those other resources but actually requiring they use them. 
4) We will participate in United Human Services meetings as well as United Way Partner meetings so that we will remain informed about services and resources available to the population we serve so that our interventions remain efficient.
CapabilitiesHelpWhat are the organization’s capabilities for doing this? What resources, capacities, and connections support its progress towards long-term goals?

Our executive director has a Masters degree in Social Work, and 10+ years of experience in the social work field.  She supervises Social Work Interns at Family Services and uses the research based Strengths Perspective to determine the needs and resources available to the clients .  Services provided will fall under one or all of three categories...

Direct Client Assistance: Payments made directly to vendors for goods or services. 
Client Initiatives: Client participates in educational seminars and-or case management provided by Family Services Staff.
Resource/Referral:  Client is referred to other agency or resources for immediate and or long term assistance. 
IndicatorsHelpHow will the organization know if it is making progress? What are the key qualitative and quantitative indicators against which the organization assesses its progress toward its intended impact?

Family Services uses "The self-sufficiency matrix", which was created by the Snohomish County Self Sufficiency Taskforce in Washington State in 2004.  It is an assessment and outcome measurement tool based on the federal outcomes standard ROMA (Results Oriented Management and Accountability). This impact measurement tool has 25 individual indicators, each measuring observable change in some aspect of self-sufficiency on a scale of 0 - 5.

The matrix is designed to be flexible: and we trimmed it to include only 10 most common indicators identified by our client population as reasons for their need (Income, Employment, Education, Housing, Childcare, Transportation, Food, Support System, Substance Use, and Health Care).  The scale was developed on a continuum from “in-crisis” to “secure” and allows for the measurement of client progress (1=In Crisis, 2= At Risk, 3= Safe, 4= Stable, 5=Secure) over time.

This matrix is  very helpful as a case management tool to document client progress towards self-sufficiency; as a program management tool to assess the effectiveness of the services being offered; and as a measurement tool for funders to be able to clearly see the effectiveness of our client initiatives, and resource/referral programs.

ProgressHelpWhat has and hasn’t been accomplished so far? Following the implementation of the use of Outcomes Indicators identified in the self sufficiency matrix our effort to address risk factors with each individual client is much more intentional and calculated.  Realizing that change can be a slow process,  we are both hopeful and excited to see the associated impact on clients in the years to come.
Board Chair
Board Chair Milton Scarborough
Company Affiliation Centre College
Term Jan 2016 to Dec 2016
Board Members
Shelley Bigelow Farmers National BankVoting
Brent Blevins Boyle County Health DepartmentVoting
Tom Butler RetiredVoting
Bobbie Curd Advocate MessengerVoting
Ernest Dunn II Danville Independent SchoolsVoting
Rami Little AttorneyVoting
Shawn Lyons Centre CollegeVoting
Joni Morgan Morgan and Hibbard Disability AttorneysVoting
Jim Rankin RetiredVoting
Milton Scarborough Centre CollegeVoting
Cay Shawler Retired Comprehensive CareVoting
Gil Wheeler Bluegrass Community & Technical CollegeVoting
Board Demographics - Ethnicity
African American/Black 2
Asian American/Pacific Islander 0
Caucasian 10
Hispanic/Latino 0
Native American/American Indian 0
Other 0 0
Board Demographics - Gender
Male 7
Female 5
Unspecified 0
Board Term Lengths 3
Board Term Limits 0
Board Meeting Attendance % 68%
Written Board Selection Criteria? Yes
Written Conflict of Interest Policy? No
Percentage Making Monetary Contributions 75%
Percentage Making In-Kind Contributions 100%
Constituency Includes Client Representation Yes
Number of Full Board Meetings Annually 4
Board Co-Chair
Board CoChair Jim Rankin
Company Affiliation Retired
Term Jan 2016 to Dec 2016
CEO Comments
CEO/Executive Director
Executive Director Crystal McPherson
Term Start June 2006

Masters of  Social Work

10 Years with Family Services 
Full Time Staff 1
Part Time Staff 0
Volunteers 1
Contractors 1
Retention Rate 100%
Management Reports to Board? Yes
Staff Demographics - Ethnicity
African American/Black 1
Asian American/Pacific Islander 0
Caucasian 0
Hispanic/Latino 0
Native American/American Indian 0
Other 1 Bi-Racial/White and Black
Staff Demographics - Gender
Male 0
Female 2
Unspecified 0
Former CEOs
Mrs. Victoria Scarborough May 2004 - June 2006
Formal Evaluations
CEO Formal Evaluation Yes
CEO/Executive Formal Evaluation Frequency Annually
Senior Management Formal Evaluation N/A
Senior Management Formal Evaluation Frequency N/A
NonManagement Formal Evaluation N/A
Non Management Formal Evaluation Frequency N/A
Payments are made to vendors for basic goods and services such as rent, utilities, food, medication, auto fuel, or other necessities.  Each case is looked at individually and every effort is made to help eliminate the need with as little financial compesation as possible.
Budget $45,000.00
Category None of the above
Population Served , ,
Program Short Term Success
Clients basic needs for shelter, essential goods/ services, food or medication are met.
Written "resources" are made available to clients that provide information about social services that are offered on a local, state, and federal level. 
Some of those social services require written "referrals" from our agency.  We serve as a screening agency for local churches and food banks. 
Budget 0
Category Human Services, General/Other Emergency Assistance
Population Served Families, ,
Program Short Term Success
Client makes contact with organizations that provide ongoing support that may help lead to longer-term success.
Program Long term Success
Allows civic groups and other organizations to pattern their programs based on the actual needs of the community.
Any services provided that are "above and beyond".  They are addressed primarily to those clients who have been identified as frequent users of our Direct Client Assistance program.  Client Initiatives intends to foster a sense of personal responsibility , initiative, and commitment to self help.  Participants are asked to do a variety of activities including money management courses and employability courses to demonstrate their willingness to make a positive change in their life.
Budget 2500
Category Education, General/Other
Population Served Adults, Poor,Economically Disadvantaged,Indigent, Unemployed, Underemployed, Dislocated
Program Comments
CEO Comments
Serving only one county presents somewhat of a "catch 22".  Local donors will give to you because they want to make sure that their donations are helping people in their own community.  However, this makes it hard to compete for grant funding, or funding outside of our service area.  Those types of dollars are needed to help us to not only directly serve our clients but also to take care of administrative costs.  We have to strike a balance between making sure that our office is able to keep up technologically, and staff wise without harming our overhead percentages.  To do this we need to reach a bigger donor pool.
Plans & Policies
Organization has a Fundraising Plan? No
Organization has a Strategic Plan?
Management Succession Plan? Yes
Organization Policy and Procedures Yes
Nondiscrimination Policy Yes
Whistleblower Policy No
Document Destruction Policy Yes
We collaborate with a number of agencies to provide services to our clients.  We work very closely with Bluegrass Community Action, the Salvation Army, Family Resource and Youth Services Centers, the Boyle County Health Department, and many of the local churches.  We participate in United Human Services meetings to help us stay informed about available services and activities. This helps provide the platform for us to be more than a single service agency that pays bills and/or provides referrals from time to time, but a part of a community of agencies whose objective is to empower people to become upstanding individuals.




Kentucky Nonprofit Network2014
United Way Member Agency2014
Boyle County Impact AwardBluegrass Alliance for Women2009
Leadership Boyle County GraduateDanville/Boyle County Chamber2015
Honorary Aide-De-Camp to the Governor of the Commonwealth of KentuckyHonorable Order of Kentucky Colonels2015
Government Licenses
Is your organization licensed by the Government? No
Fiscal Year
Fiscal Year Start July 01, 2015
Fiscal Year End June 30, 2016
Projected Revenue $102,000.00
Projected Expenses $102,000.00
Spending Policy N/A
Detailed Financials
Revenue SourcesHelpThe financial analysis involves a comparison of the IRS Form 990 and the audit report (when available). Revenue from foundations and corporations may be included in individual contributions when not itemized separately.
Fiscal Year201520142013
Foundation and
Corporation Contributions
Government Contributions$0$0$0
Individual Contributions$155,793$159,552$127,242
Investment Income, Net of Losses$69$1,902--
Membership Dues------
Special Events------
Revenue In-Kind------
Expense Allocation
Fiscal Year201520142013
Program Expense$136,189$134,769$128,328
Administration Expense$22,124$23,360$28,397
Fundraising Expense------
Payments to Affiliates------
Total Revenue/Total Expenses0.981.021.01
Program Expense/Total Expenses86%85%82%
Fundraising Expense/Contributed Revenue0%0%0%
Assets and Liabilities
Fiscal Year201520142013
Total Assets$88,855$93,602$92,462
Current Assets$88,855$93,602$92,462
Long-Term Liabilities--$5,876$8,062
Current Liabilities$3,580$5,876--
Total Net Assets$85,275$87,726$84,400
Capital Campaign
Currently in a Capital Campaign? No
Capital Campaign Anticipated in Next 5 Years? Yes
State Registration Yes
Address 447 S 3RD St
Danville, KY 40422
Primary Phone 859 236-3863
CEO/Executive Director Crystal McPherson
Board Chair Milton Scarborough
Board Chair Company Affiliation Centre College