VOLUNTEERS OF AMERICA MID STATES, INC.
C/O The Plantory
501 West Sixth Street, Suite 250
Lexington KY 40508
Contact Information
Nonprofit VOLUNTEERS OF AMERICA MID STATES, INC.
Address C/O The Plantory
501 West Sixth Street, Suite 250
Lexington, KY 40508
Phone (859) 254-3469 226
Fax 859 254-7139
Contact Name Jill Miller
At A Glance
IRS Ruling Year 1991
Other ways to donate, support, or volunteer
Checks can be mailed to:
Farrah Ferriell, Senior Director of Development
570 South 4th Street, Suite 100 
Louisville, KY  40202
 
To donate in-kind items such as housewares, cleaning supplies, personal hygiene products, toiletries, winter coats, hats, scarves, gloves, school supplies, Halloween costumes, Easter baskets and/or Christmas and birthday gifts for children, please call Anne Vandervort at 859.254.3469.
 
Volunteers are needed to serve on our Bluegrass Advisory Council, organize & facilitate special events for clients and help with fundraising events. To volunteer, please call: 502-636-4639.
Other Documents
2015 990 Form
Financial Summary
 
 
Statements
Mission Statement
Volunteers of America creates positive change in the lives of individuals and communities through a ministry of service.
Background Statement

Established in 1896, Volunteers of America is one of the nation’s oldest, largest and most diverse human service organizations. Founded initially as a home missionary organization, Volunteers of America developed social service programs to supplement early efforts. Early work included outings for poor children, fresh air camps, distribution of food and clothing, shelters for homeless men and rescue homes for women. In the first year, 191 Volunteer of America posts were established throughout the nation, including Volunteers of America of Mid-States. Social programs were not developed in response to national directives; instead, programs were established as community needs became clear. In Louisville, Volunteers of America placed Sidewalk Santas in front of Woolworth’s in the 1920's to provide holiday cheer, food and clothing and we distributed two-gallon jugs of buttermilk for free at our mission on Preston Street in the 1940's. Recognizing needs beyond Kentucky and holding true to the founders’ commitment “to go wherever we are needed and do whatever comes to hand,” the organization expanded into Tennessee in 1951, into Indiana in 1998, and into West Virginia in 2004.

The principle of tailoring social service programs to local community needs still drives our growth. Those early programs have grown into 37 distinct social service programs, including an emergency shelter for families who are homeless; residential substance abuse treatment; housing for seniors with low-incomes, people with mental illness and women with disabilities; homelessness and eviction prevention for veterans; employment programs for veterans; HIV/AIDS prevention, education and testing for at-risk populations; and, assisted living homes for adults with mental retardation and developmental disabilities. Each program, regardless of its location, labors under the shared agency mission to “create positive change in the lives of individuals and communities through a ministry of service.” Last year, we served more than 8,000 people, many with long-term residential care and treatment.
Impact Statement

We served more than 20,000 people in FY 2015, ending June 30, 2015 in our five-state region.

1.      The Lexington Family Housing Program served 124 homeless children and adults. This program provides affordable housing and case management to facilitate self-sufficiency. In FY 2015, 92% of families increased self-sufficiency through the program.

 2.      In recognition of sound governance, ethical practice and transparent financial management, VOA-MID received the Louisville Better Business Bureau Torch Award in 2010. This award signifies that we meet the Better Business Bureau’s 20 Standards for Charity Accountability and go above and beyond to demonstrate responsibility to our consumers, employees and communities.
 
3.      In 2011, VOA-MID earned accreditation from the Council on Accreditation, a nationally recognized accreditor of health and human service organizations. By meeting and maintaining COA’s rigorous standards, we ensure quality programs, services and sound fiscal management. VOA-MID was reaccredited in 2015.

VOA-MID identified four goals in our strategic plan.

  1. To be an employer of choice, providing fair and competitive compensation and benefits and a culture that attracts and allows us to retain the best and the brightest.
  2. To be an innovative and high quality provider of services; to be seen as an ideal partner for collaborations; to identify and build on our core areas of expertise; to engage volunteers; and, advocate for clients.
  3. To have a strong financial position with a strong infrastructure to support mission-based growth, with clear financial goals and parameters for growth.
  4. To successfully create an understanding of our mission and the effectiveness of our services so that individuals, corporations and foundations are motivated to support that mission.
Needs Statement
  1. Financial support of $45,000 to support our family housing program and supportive services for homeless families.
  2. Professionals to serve on our Advisory Council, to help with fundraising efforts & community engagement. 
  3. In-kind donations or gift cards to buy basic housewares for clients moving into their own apartments; cleaning products; personal hygiene products & toiletries; back-to-school supplies; Christmas, holiday & birthday gifts; winter coats, hats, gloves & scarves; non-perishable food items, etc. 
  4. Volunteers to help with community events & fundraisers. 
  5. Those with expertise to share in a lifeskills class. 
CEO/Executive Director Statement

In our work to create positive change, we have the honor of meeting wonderful families from our communities. Many of the families we meet are facing complex and challenging situations: overcoming homelessness, healing from addiction, living with HIV. Some families are making the difficult decision about care for an aging parent or a family member with developmental disabilities. Still other families we encounter in our work are seeking volunteer projects and donation opportunities to give back to the communities where they live and work.

 The real stories of these families share a common thread: a commitment to creating positive change.

The “family” of employees and volunteers at Volunteers of America of Mid-States also shares this dedication. Our programs apply evidence-based best-practices proven to heal and strengthen families. With this goal in mind, we are helping build strong families and communities.

Your commitment to our mission helps individuals with disabilities enjoy a sense of family rooted in community support. Your dedication to our work supports aging seniors as they create a warm and welcoming neighborhood within their apartment communities. Your commitment to positive change helps pregnant women defeat addiction and give birth to healthy, thriving babies. With your help, families struggling to overcome homelessness are building strong, more stable lives.

Sincerely,

Jennifer Hancock
President and CEO

Service Categories
Secondary Organization Category Human Services / Emergency Assistance (Food, Clothing, Cash)
Tertiary Organization Category Human Services / Family Services
Geographic Areas Served
Areas
Fayette County
Jefferson County
Kentucky
Indiana
West Virginia
Tennessee
Carter County
Ohio
Anderson County
Bourbon County
Franklin County
Jessamine County
Mercer County
Scott County
Woodford County
Volunteers of America of Mid-States, Inc. provides services in: Lexington, Louisville and Ashland, Kentucky; Knoxville, Nashville & Memphis, Tennessee; West Virginia, Southern Indiana & Southern Ohio.
Board Chair
Board Chair Mr. Carl Williams
Company Affiliation Bellarmine University
Term July 2015 to July 2018
Board Members
NameAffiliationStatus
Mr. Tyson Adams Stites & Harbison, PLLCVoting
Ms. Taylor Amerman Brown FormanVoting
Mr. Will Barry JP MorganVoting
Judge McKay Chauvin Jefferson County District CourtVoting
Mr. Chris Conliffe Conliffe & Hickey, LLCVoting
Mr. Alfonso Cornish Norton HealthcareVoting
Ms. Patricia Cummings ConsultantVoting
Ms. Lisa DeJaco Wyatt Tarrant & Combs LLPVoting
Ms. Karen Dunaway TreasurerKaren Dunaway, CPA, PLLCVoting
Dr. Scott Duncan University of LouisvilleVoting
Dr. Kelli Dunn University of LouisvilleVoting
Mr. David Fennell Retired, PNC BankVoting
Ms. Barbara Ford Barbara J. Ford, LLCVoting
Ms. Keeta Fox Papa John's International, Inc.Voting
Ms. Jennifer Hancock President & CEOVolunteers of America of Kentucky, Inc.Voting
Mr. Dustin Howard Kightlinger & Gray, LLPVoting
Ms. Sharon Johnson Board SecretaryLG&E and KUVoting
Mr. Jeremy LaMontagne Humana, Inc.Voting
Mr. Steve Magre Magre OutsourceVoting
Ms. Melanie McCoy PNC Wealth ManagementVoting
Mr. George McMinn Member-at-Large, E.C.Messer Construction Co.Voting
Mr. Ken Middleton Ken Middleton Consulting, LLCVoting
Mr. Mark Mitchen UPSVoting
Mr. Dave Neumann ConsultantVoting
Mr. Dickie Oliver Community VolunteerVoting
Ms. Judie Parks Berkshire, Hathaway, Parks & WeisbergVoting
Ms. Paula Purifoy Metropolitan Sewer DistrictVoting
Ms. Cindy Read Kentuckiana WorksVoting
Ms. Christie Spencer Passport
Mr. L. Srinivasan GE AppliancesVoting
Ms. Paulette Turner WalgreensVoting
Mr. Chris Ward DMLO Certified Public AccountantsVoting
Ms. Michelle Wells YUM! BrandsVoting
Mr. Carl Williams Board ChairBellarmine UniversityVoting
Mr. Ken Wilson Brown-Forman Wines, USAVoting
Board Demographics - Ethnicity
African American/Black 4
Asian American/Pacific Islander 0
Caucasian 24
Hispanic/Latino 0
Native American/American Indian 0
Other 1 0
Board Demographics - Gender
Male 17
Female 12
Unspecified 0
Governance
Board Term Lengths 3
Board Term Limits 3
Board Meeting Attendance % 80%
Written Board Selection Criteria? Yes
Written Conflict of Interest Policy? Yes
Percentage Making Monetary Contributions 89%
Percentage Making In-Kind Contributions 11%
Constituency Includes Client Representation Yes
Number of Full Board Meetings Annually 4
Standing Committees
Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
Finance
Program / Program Planning
Executive
Board Development / Board Orientation
Additional Board Members and Affiliations
NameAffiliation
Mr. Andrew Beck Bluegrass Adv. CouncilCirrus Mio
Ms. Judy Craft Bluegrass Adv. CouncilMilestone Realty
Ms. Teresa Isaac Bluegrass Adv. CouncilLexington Fair Housing Council
Ms. Paula Johnson Bluegrass Adv. CouncilLexis Nexus
Ms. Connie Morgan MSN, RNRetired
Ms. Kathy Plomin Bluegrass Adv. CouncilPast President, United Way of the Bluegrass
Mr. John Schrader Bluegrass Adv. CouncilAttorney
Mr. Bruce Simpson Bluegrass Adv. CouncilStoll Keenon Ogden
Ms. Stephanie Spires Bluegrass Adv. CouncilArbor Youth Services
CEO/Executive Director
Executive Director Ms Jennifer M. Hancock LCSW
Term Start Apr 2015
Email jillm@voamid.org
Staff
Full Time Staff 422
Part Time Staff 183
Volunteers 1577
Contractors 10
Retention Rate 93%
Management Reports to Board? Yes
Staff Demographics - Ethnicity
African American/Black 343
Asian American/Pacific Islander 4
Caucasian 293
Hispanic/Latino 5
Native American/American Indian 4
Other 2 10 (Two or More Race)
Staff Demographics - Gender
Male 168
Female 493
Unspecified 0
Former CEOs
NameTerm
Ms. Jane Burks Jan 2006 - Mar 2015
Senior Staff
Title Chief Financial Officer
Title President & CEO
Title Vice President of Clinical and Housing Services
Title Vice-President of Northern Developmental Disabilities Services
Title Vice-President of Southern Developmental Disabilities Services
Title Vice President of External Relations
Title Vice President of Operations and Regional Services
Formal Evaluations
CEO Formal Evaluation Yes
CEO/Executive Formal Evaluation Frequency Annually
Senior Management Formal Evaluation Yes
Senior Management Formal Evaluation Frequency Annually
NonManagement Formal Evaluation Yes
Non Management Formal Evaluation Frequency Annually
Comments
CEO Comments    
Description
Volunteers of America of Mid-States provides housing and support services to homeless families. In Lexington, we provide 47 vouchers for apartments throughout the community. In Louisville, we operate the city's oldest family emergency shelter for homeless families. All of our homeless and housing services work with the families to build a strong foundation of self-sufficiency, providing comprehensive and individualized case management.
Budget 3200000
Category Human Services, General/Other
Population Served Families, Homeless, Other Named Groups
Program Short Term Success
Program participants receive individualized case management to address their needs and overcome societal barriers. Program participants attend life skills classes to strengthen their ability to maintain self-sufficiency. These classes include: financial literacy, budgeting, food preparation, meal planning, resume writing, interview techniques and parenting classes. 
Program Long term Success
Program participants are largely successful in creating a foundation of strong self-sufficiency and ultimately end their homelessness. 93% of families that exit the Transitional Housing Program move into their own apartments within 12 months. 
Program Success Monitored By
As evidence of Volunteers of America of Kentucky's present and ongoing commitment to excellence, we have designed and implemented a Performance and Quality Improvement (PQI) system. This system is the means by which we hold ourselves accountable and putting in place processes to continually improve our organization.
 
As an accredited organization by the Council on Accreditation (COA), we are also held to the rigorous standards set forth by this organization and undergo regular reviews to ensure excellence in programming and service provision.  
Examples of Program Success  The Volunteers of America Lexington Family Housing Program places 93% of the homeless families it serves into stable housing. The program received the Annie E. Casey Foundation Family Strengthening Award in 2010 for improving the lives of families in the community.
Description
Volunteers of America of Mid-States operates residential substance abuse programs to address the unique needs of individuals battling addiction. Programs respond to the health and wellness needs of clients while also providing individual, group and family therapy, life skills training, parenting classes and substance abuse education.
Budget 1800000
Category Mental Health, Substance Abuse Programs, General/other Substance Abuse
Population Served Adults, Homeless, Families
Program Short Term Success

Program participants participate in a 12-Step Recovery Program, receive individualized case management to address their individual needs and challenge, and all program participants are offered or placed in stable housing.

Program Long term Success Program participants are largely successful in maintaining sobriety, creating a foundation of strong self-sustainability, and ultimately end their homelessness.
Program Success Monitored By

As evidence of Volunteers of America of Kentucky's present and ongoing commitment to excellence, we have designed and implemented a Performance and Quality Improvement (PQI) system. This system is the means by which we hold ourselves accountable and putting in place processes to continually improve our organization.

Examples of Program Success

At the Volunteers of America Homeless Veterans Transitional Treatment Program (Leestown Road Veterans Administration Medical Campus), 75 percent of those who graduated in 2009 were employed and/or in school unless they were receiving disability benefits.

Description
Volunteers of America of Mid-States is committed to helping veterans who are homeless, at-risk of homelessness and/or drug and alcohol dependent. Services include eviction prevention (rent and deposit assistance); a residential treatment program at the VA Medical Center - Leestown campus; job placement support; case management; and, transitional housing.
Budget 700000
Category Human Services, General/Other
Population Served Adults, Other Named Groups,
Program Short Term Success

Program participants receive individualized case management to address their individual needs and challenges and all program participants are offered or placed in stable housing.

Program Long term Success Program participants are largely successful in creating a foundation of self-sufficiency and ultimately end their homelessness.
Program Success Monitored By

As evidence of Volunteers of America of Kentucky's present and ongoing commitment to excellence, we have designed and implemented a Performance and Quality Improvement (PQI) system. This system is the means by which we hold ourselves accountable and putting in place processes to continually improve our organization.

Examples of Program Success

80% of the homeless veterans served in VOA programs successfully completed the program; 94% of those completing the program were placed in stable, long term housing; and, 77% who completed the program remained sober at least six months after graduation. 

Description
Volunteers of America of Mid-States is one of the largest providers of HIV/AIDS prevention services in Kentucky.  Dedicated to preventing the spread of HIV/AIDS, our S.T.O.P. Program offers HIV testing, primary prevention and case management.
Budget 1700000
Category Diseases, Disorders & Medical Disciplines, General/Other HIV/AIDS
Population Served At-Risk Populations, Blacks, African Heritage, Lesbian, Gays, Bisexuals, Transgendered
Program Short Term Success
Participants living with HIV/AIDS receive individualized case management to address all of their needs and challenges and additionally, receive access to affordable specialized health care and free or reduced cost medications to maintain a healthy life.
Program Long term Success
Volunteers of America Kentucky Care Coordination Program stablizes people living with HIV/AIDS so they can better manage the disease and enjoy a higher quality of life.
Program Success Monitored By

As evidence of Volunteers of America of Kentucky's present and ongoing commitment to excellence, we have designed and implemented a Performance and Quality Improvement (PQI) system. This system is the means by which we hold ourselves accountable and putting in place processes to continually improve our organization.

Examples of Program Success
  • 90% of clients prescribed with an HIV medical regimen have access to free or reduced cost HIV medications within 5 days of their first intake appointment.
  • 95% of clients have access to HIV medical care within 5 business days of their first intake appointment.
  • 95% of all clients have labs completed by a medical provider and documented in the Ryan White Title B Care Ware database no less than every 6 months.
Description
Designed to provide quality in-home support for adults with developmental disabilities, Volunteers of America's Supportive Living Program is comprised of a network of small neighborhood homes, that are staffed 24-hours a day by dedicated and caring professionals. The program empowers individuals to remain in their communities while receiving case management, transportation, living assistance and support.
 
Volunteers of America is one of the nation's largest nonprofit providers of affordable housing for low-income seniors. We help seniors live healthy and independent lives in safe, high quality housing, with a commitment to caring for the individuals we serve.
Budget 12943020
Category Human Services, General/Other Residential Care for Individuals with Disabilities
Population Served People/Families with People of Developmental Disabilities, ,
Program Short Term Success
Program participants are immediately placed into affordable housing in a private home setting and receive case management including personal care and in-home medical support as needed.
Program Long term Success
The Volunteers of America Developmental Disability Program empowers individuals with developmental disabilities to remain in their communities while receiving case management, transportation, living assistance and support with the ultimate goal to live a healthy, happy and high quality life.
Program Success Monitored By

As evidence of Volunteers of America of Kentucky's present and ongoing commitment to excellence, we have designed and implemented a Performance and Quality Improvement (PQI) system. This system is the means by which we hold ourselves accountable and putting in place processes to continually improve our organization.

Examples of Program Success

 100% of program participants live happy lives and a life to their fullest potential. To learn more about the individuals we serve, please visit our website.

Plans & Policies
Organization has a Fundraising Plan? No
Organization has a Strategic Plan? Yes
Years Strategic Plan Considers 3
Date Strategic Plan Adopted July 2011
Management Succession Plan? Yes
Organization Policy and Procedures Yes
Nondiscrimination Policy Yes
Whistleblower Policy Yes
Document Destruction Policy Yes
Affiliations
AffiliationYear
AFP (Association of Fundraising Professionals)2004
Central Kentucky Housing and Homeless Initiative2003
American Association on Mental Retardation (AAMR)1990
External Assessments and Accreditations
Assessment/AccreditationYear
Accreditation Council for Continuing Medical Education - Accreditation2011
Council on Accreditation (COA) [for Children and Family Services] - Accreditation2015
Awards
Awards
Award/RecognitionOrganizationYear
2010 Torch Awards for Marketplace Ethics: Non-Profit (with revenue over $1,000,000):The Better Business Bureau serving Louisville, Southern Indiana, and Western Kentucky2010
2010 Pyramid Awards for Excellence - DiversityThe Center for Nonprofit Excellence2010
Annie E. Casey Foundation Family Strengthening AwardAnnie E. Casey Foundation2011
Government Licenses
Is your organization licensed by the Government? Yes
Fiscal Year
Fiscal Year Start July 01, 2015
Fiscal Year End June 30, 2016
Projected Revenue $29,831,051.00
Projected Expenses $29,806,104.00
Endowment Value $42,570.00
Spending Policy Percentage
Percentage 0%
Detailed Financials
Revenue and ExpensesHelpFinancial data for prior years is entered by foundation staff based on the documents submitted by nonprofit organizations.Foundation staff members enter this information to assure consistency in the presentation of financial data across all organizations.
Fiscal Year201520142013
Total Revenue$28,031,985$27,170,639$26,284,852
Total Expenses$27,638,495$26,991,596$25,794,409
Revenue Less Expenses$393,490$179,043$490,443
Revenue SourcesHelpThe financial analysis involves a comparison of the IRS Form 990 and the audit report (when available). Revenue from foundations and corporations may be included in individual contributions when not itemized separately.
Fiscal Year201520142013
Foundation and
Corporation Contributions
------
Government Contributions$8,713,810$23,458,749$22,895,919
Federal------
State------
Local------
Unspecified$8,713,810$23,458,749$22,895,919
Individual Contributions$3,294,185$2,438,317$2,186,454
$223,669----
$15,512,011$950,065$868,682
Investment Income, Net of Losses$52,558$47,894$31,339
Membership Dues------
Special Events$128,879$91,319$105,559
Revenue In-Kind------
Other$106,873$184,295$196,899
Expense Allocation
Fiscal Year201520142013
Program Expense$22,926,409$22,748,975$22,070,302
Administration Expense$3,876,291$3,354,672$2,855,232
Fundraising Expense$835,795$887,949$868,875
Payments to Affiliates------
Total Revenue/Total Expenses1.011.011.02
Program Expense/Total Expenses83%84%86%
Fundraising Expense/Contributed Revenue7%3%3%
Assets and Liabilities
Fiscal Year201520142013
Total Assets$8,273,665$8,467,053$8,871,453
Current Assets$3,991,897$3,951,167$4,671,258
Long-Term Liabilities$856,507$1,429,602$2,013,547
Current Liabilities$1,557,729$1,524,014$1,713,268
Total Net Assets$5,859,429$5,513,437$5,144,638
Capital Campaign
Currently in a Capital Campaign? No
Capital Campaign Anticipated in Next 5 Years? No
State Registration Yes
Address C/O The Plantory
501 West Sixth Street, Suite 250
Lexington, KY 40508
Primary Phone 859 254-3469 226
Contact Email JillM@voamid.org
CEO/Executive Director Ms Jennifer M. Hancock LCSW
Board Chair Mr. Carl Williams
Board Chair Company Affiliation Bellarmine University