VOLUNTEERS OF AMERICA MID STATES, INC.
C/O The Plantory
501 West Sixth Street, Suite 250
Lexington KY 40508
Contact Information
Nonprofit VOLUNTEERS OF AMERICA MID STATES, INC.
Address C/O The Plantory
501 West Sixth Street, Suite 250
Lexington, KY 40508
Phone (859) 254-3469 226
Fax 859 254-7139
Contact Name Margaret Phillips
At A Glance
IRS Ruling Year 1991
Other ways to donate, support, or volunteer
Checks can be mailed to:
Farrah Ferriell, Senior Director of Development
570 South 4th Street, Suite 100 
Louisville, KY  40202
 
To donate in-kind items such as housewares, cleaning supplies, personal hygiene products, toiletries, winter coats, hats, scarves, gloves, school supplies, Halloween costumes, Easter baskets and/or Christmas and birthday gifts for children, please call Anne Vandervort at 859.254.3469.
 
Volunteers are needed to serve on our Bluegrass Advisory Council, organize & facilitate special events for clients and help with fundraising events. To volunteer, please call: 502-636-4639.
Other Documents
2015 990 Form
Financial Summary
Revenue vs Expenses - All Years
Expense Breakdown - Recent Year
Statements
Mission Statement
Volunteers of America Mid-States, Inc. creates positive change in the lives of individuals and communities through a ministry of service.
Background Statement

Established in 1896, Volunteers of America is one of the nation’s oldest, largest and most diverse human service organizations. Founded initially as a home missionary organization, Volunteers of America developed social service programs to supplement early efforts. Early work included outings for poor children, fresh air camps, distribution of food and clothing, shelters for homeless men and rescue homes for women. In the first year, 191 Volunteer of America posts were established throughout the nation, including Volunteers of America of Mid-States. Social programs were not developed in response to national directives; instead, programs were established as community needs became clear. In Louisville, Volunteers of America placed Sidewalk Santas in front of Woolworth’s in the 1920's to provide holiday cheer, food and clothing. In the 1940s, we distributed free two-gallon jugs of buttermilk at our mission on Preston Street. Recognizing needs beyond Kentucky and holding true to the founders’ commitment “to go wherever we are needed and do whatever comes to hand,” the organization expanded into Tennessee in 1951, into Indiana in 1998, into West Virginia in 2004, and into Southern Ohio in 2013.

The principle of tailoring social service programs to local community needs still drives our growth. Those early programs have grown into 41 distinct social service programs, including an emergency shelter for families who are homeless; residential addiction recovery programs; housing for seniors with low-incomes and people with mental illness; homelessness and eviction prevention for veterans; employment programs for veterans; HIV/AIDS prevention, education and testing for at-risk populations; and supported living homes for adults with developmental disabilities. Each program, regardless of its location, shares the agency mission to “create positive change in the lives of individuals and communities through a ministry of service.” Last year, we served more than 20,000 people, many with long-term residential care and treatment.
Impact Statement

Volunteers of America Mid-States, Inc. (VOAMID) served more than 20,000 people in FY 2016 (ending June 30, 2016) in our five-state region.

1.      VOAMID's Supportive Services for Veterans Families (SSVF) program in Lexington and surrounding counties served 144 veterans and 91 family members in Fiscal Year 2016. The SSVF promotes housing stability among very low-income veteran families who reside in or are transitioning to permanent housing.

 2.      In recognition of sound governance, ethical practice and transparent financial management, VOAMID received the Louisville Better Business Bureau Torch Award in 2016. This award signifies that we meet the Better Business Bureau’s 20 Standards for Charity Accountability and go above and beyond to demonstrate responsibility to our consumers, employees and communities.
 
3.      In 2011, VOAMID earned accreditation from the Council on Accreditation, a nationally recognized accreditor of health and human service organizations. By meeting and maintaining COA’s rigorous standards, we ensure quality programs, services and sound fiscal management. VOAMID was reaccredited in 2015.

VOAMID identified four goals in our strategic plan.

  1. To be an employer of choice, providing fair and competitive compensation and benefits, and a culture focused on health and wellness of employees that attracts and allows us to retain the best and the brightest.
  2. To be an innovative and high quality provider of services; to be seen as an ideal partner for collaborations; to identify and build on our core areas of expertise; to engage volunteers; and, advocate for clients.
  3. To have a strong financial position with a strong infrastructure to support mission-based growth, with clear financial goals and parameters for growth.
  4. To successfully create an understanding of our mission and the effectiveness of our services so that individuals, corporations and foundations are motivated to support that mission.
Needs Statement
  1. Financial support for our Lexington programs serving homeless or at-risk of homeless veterans and their families, including our Supportive Services for Veterans Families program and Homeless Veterans Reintegration Program. 
  2. Professionals to serve on our Advisory Council to help with fundraising efforts and with community engagement. 
  3. In-kind donations or gift cards to buy basic housewares for veterans and their families as well as cleaning products; personal hygiene products & toiletries; back-to-school supplies; Christmas, holiday & birthday gifts; winter coats, hats, gloves & scarves; non-perishable food items, and more. 
  4. Volunteers to help with community events & fundraisers. 
  5. Those with expertise to share in a life skills class. 
CEO/Executive Director Statement

In our work to create positive change, we have the honor of meeting wonderful families from our communities. Many of the families we meet are facing complex and challenging situations; overcoming homelessness, healing from addiction, or living with HIV. Some families are making the difficult decision about care for an aging parent or a family member with developmental disabilities. Other families we encounter in our work seek volunteer projects and donation opportunities to give back to the communities where they live and work.

 The real stories of these families share a common thread: A commitment to creating positive change.

The “family” of employees and volunteers at Volunteers of America of Mid-States also shares this dedication. Our programs apply evidence-based best practices proven to heal and strengthen families. With this goal in mind, we help to build strong families and communities.

Your commitment to our mission helps individuals with disabilities enjoy a sense of family rooted in community support. Your dedication to our work supports our community's veterans and their families as they regain stability and secure employment and safe, permanent housing. Your commitment to positive change helps pregnant women defeat addiction and give birth to healthy, thriving babies. With your help, families struggling to overcome homelessness are building stronger, more stable lives.

Sincerely,

Jennifer Hancock
President and CEO

Service Categories
Secondary Organization Category Human Services / Emergency Assistance (Food, Clothing, Cash)
Tertiary Organization Category Human Services / Volunteers of America
Geographic Areas Served
Areas
Fayette County
Jefferson County
Kentucky
Indiana
West Virginia
Tennessee
Carter County
Ohio
Anderson County
Bourbon County
Franklin County
Jessamine County
Mercer County
Scott County
Woodford County
Volunteers of America of Mid-States, Inc. provides services in and in counties surrounding Lexington, Louisville and Ashland, Kentucky; Knoxville, Nashville & Memphis, Tennessee; West Virginia; Floyd and Clark Counties in Southern Indiana, and in Southern Ohio.
Board Chair
Board Chair Mr. David Fennell
Company Affiliation Retired
Term July 2011 to June 2020
Board Members
NameAffiliationStatus
Mr. Tyson Adams Stites & Harbison, PLLCVoting
Ms. Taylor Amerman Brown FormanVoting
Mr. Will Barry JP MorganVoting
Judge McKay Chauvin Jefferson County District CourtVoting
Mr. Chris Conliffe Conliffe & Hickey, LLCVoting
Dr. Scott Duncan University of LouisvilleVoting
Dr. Kelli Dunn University of LouisvilleVoting
Mr. David Fennell Board ChairRetired, PNC BankVoting
Ms. Barbara Ford Barbara J. Ford, LLCVoting
Ms. Keeta Fox Papa John's International, Inc.Voting
Mr. Jan Grayson JMG & Associates
Ms. Jennifer Hancock President & CEOVolunteers of America of Kentucky, Inc.Voting
Ms. Sharon Johnson LG&E and KUVoting
Mr. Todd Kennedy Brown-Forman
Mr. Jeremy LaMontagne Humana, Inc.Voting
Ms. Melanie McCoy PNC Wealth ManagementVoting
Mr. George McMinn Member-at-Large, E.C.Messer Construction Co.Voting
Ms. Katrina Miller Self-Employed
Mr. Chris Nation Quantum Communications, Inc.
Mr. James Nelson Norton Healthcare
Mr. Dickie Oliver Community VolunteerVoting
Ms. Judie Parks Member at LargeBerkshire, Hathaway, Parks & WeisbergVoting
Ms. Paula Purifoy Metropolitan Sewer DistrictVoting
Ms. Cindy Read SecretaryKentuckiana WorksVoting
Mr. Ken Reiss Louisville Frame & Fender
Mr. Victor Rowe PNC
Mr. Chase Sanders U.S. House of Representatives
Ms. Christie Spencer Passport
Mr. L. Srinivasan GE AppliancesVoting
Ms. Minerva Virola FBI
Mr. Chris Ward TreasurerDMLO Certified Public AccountantsVoting
Ms. Michelle Wells YUM! BrandsVoting
Mr. Carl Williams Immediate Past ChairBellarmine UniversityVoting
Board Demographics - Ethnicity
African American/Black 3
Asian American/Pacific Islander 1
Caucasian 28
Hispanic/Latino 1
Native American/American Indian 0
Other 0 0
Board Demographics - Gender
Male 19
Female 14
Unspecified 0
Governance
Board Term Lengths 3
Board Term Limits 3
Board Meeting Attendance % 65%
Written Board Selection Criteria? Yes
Written Conflict of Interest Policy? Yes
Percentage Making Monetary Contributions 97%
Percentage Making In-Kind Contributions 3%
Constituency Includes Client Representation Yes
Number of Full Board Meetings Annually 4
Standing Committees
Development / Fund Development / Fund Raising / Grant Writing / Major Gifts
Finance
Program / Program Planning
Executive
Board Development / Board Orientation
Additional Board Members and Affiliations
NameAffiliation
Mr. Brandon Adams Bluegrass Adv. CouncilHumana
Mr. Andrew Beck Bluegrass Adv. CouncilCirrus Mio
Ms. Vanessa Cayson Bluegrass Adv. CouncilAmeriCorp Vista
Ms. Judy Craft Bluegrass Adv. CouncilMilestone Realty
Ms. Teresa Isaac Bluegrass Adv. CouncilLexington Fair Housing Council
Ms. Paula Johnson Bluegrass Adv. CouncilLexis Nexus
Ms. Connie Morgan MSN, RNRetired
Mr. Bruce Simpson Bluegrass Adv. CouncilStoll Keenon Ogden
CEO/Executive Director
Executive Director Ms Jennifer M. Hancock LCSW
Term Start Apr 2015
Email margaretp@voamid.org
Staff
Full Time Staff 404
Part Time Staff 171
Volunteers 1840
Contractors 5
Retention Rate 85%
Management Reports to Board? Yes
Staff Demographics - Ethnicity
African American/Black 280
Asian American/Pacific Islander 3
Caucasian 271
Hispanic/Latino 8
Native American/American Indian 2
Other 11 11 (Two or More Race)
Staff Demographics - Gender
Male 160
Female 415
Unspecified 0
Former CEOs
NameTerm
Ms. Jane Burks Jan 2006 - Mar 2015
Senior Staff
Title Chief Financial Officer
Title President & CEO
Title Vice President of Clinical and Housing Services
Title Vice-President of Northern Developmental Disabilities Services
Title Vice-President of Southern Developmental Disabilities Services
Title Vice President of Operations and Regional Services
Title VP of HR
Title VP of IT
Title Associate VP of Program Services
Formal Evaluations
CEO Formal Evaluation Yes
CEO/Executive Formal Evaluation Frequency Annually
Senior Management Formal Evaluation Yes
Senior Management Formal Evaluation Frequency Annually
NonManagement Formal Evaluation Yes
Non Management Formal Evaluation Frequency Annually
Comments
CEO Comments    
Description
Volunteers of America of Mid-States provides housing and support services to homeless families. In Louisville, we operate the city's oldest family emergency shelter for homeless families as well as transitional housing and rapid re-housing services for families. All of our homeless and housing services work with the families to build a strong foundation of self-sufficiency, providing comprehensive and individualized case management.
Budget 3200000
Category Human Services, General/Other
Population Served Families, Homeless, Other Named Groups
Program Short Term Success
Program participants receive individualized case management to address their needs and overcome societal barriers. Program participants attend life skills classes to strengthen their ability to maintain self-sufficiency. These classes include: financial literacy, budgeting, food preparation, meal planning, resume writing, interview techniques and parenting classes. 
Program Long term Success
Program participants are largely successful in creating a foundation of strong self-sufficiency and ultimately end their homelessness. 93% of families that exit the Transitional Housing Program move into their own apartments within 12 months. 
Program Success Monitored By
As evidence of Volunteers of America Mid-States, Inc.'s present and ongoing commitment to excellence, we have designed and implemented a Performance and Quality Improvement (PQI) system. This system is the means by which we hold ourselves accountable and putting in place processes to continually improve our organization.
 
As an accredited organization by the Council on Accreditation (COA), we are also held to the rigorous standards set forth by this organization and undergo regular reviews to ensure excellence in programming and service provision.  
Description
Volunteers of America of Mid-States operates residential substance abuse programs to address the unique needs of individuals battling addiction. Programs respond to the health and wellness needs of clients while also providing individual, group and family therapy, life skills training, parenting classes and substance abuse education.
Budget 1800000
Category Mental Health, Substance Abuse Programs, General/other Substance Abuse
Population Served Adults, Homeless, Families
Program Short Term Success

Program participants participate in a 12-Step Recovery Program, receive individualized case management to address their individual needs and challenge, and all program participants are offered or placed in stable housing.

Program Long term Success Program participants are largely successful in maintaining sobriety, creating a foundation of strong self-sustainability, and ultimately end their homelessness.
Program Success Monitored By

As evidence of Volunteers of America of Kentucky's present and ongoing commitment to excellence, we have designed and implemented a Performance and Quality Improvement (PQI) system. This system is the means by which we hold ourselves accountable and putting in place processes to continually improve our organization.

Examples of Program Success

At the Volunteers of America Homeless Veterans Transitional Treatment Program (Leestown Road Veterans Administration Medical Campus), 75 percent of those who graduated in 2009 were employed and/or in school unless they were receiving disability benefits.

Description
Volunteers of America of Mid-States is committed to helping veterans who are homeless, at-risk of homelessness and/or drug and alcohol dependent. Services include eviction prevention (rent and deposit assistance), job placement support, case management, and many other wraparound services.
Budget 700000
Category Human Services, General/Other
Population Served Adults, Other Named Groups,
Program Short Term Success

Program participants receive individualized case management to address their individual needs and challenges and all program participants are offered or placed in stable housing.

Program Long term Success Program participants are largely successful in creating a foundation of self-sufficiency and ultimately end their homelessness.
Program Success Monitored By

As evidence of Volunteers of America Mid-States, Inc.'s present and ongoing commitment to excellence, we have designed and implemented a Performance and Quality Improvement (PQI) system. This system is the means by which we hold ourselves accountable and putting in place processes to continually improve our organization.

Description
Volunteers of America of Mid-States is one of the largest providers of HIV/AIDS prevention services in Kentucky.  Dedicated to preventing the spread of HIV/AIDS, our S.T.O.P. Program offers HIV testing, primary prevention and case management.
Budget 1700000
Category Diseases, Disorders & Medical Disciplines, General/Other HIV/AIDS
Population Served At-Risk Populations, Blacks, African Heritage, Lesbian, Gays, Bisexuals, Transgendered
Program Short Term Success
Participants living with HIV/AIDS receive individualized case management to address all of their needs and challenges and additionally, receive access to affordable specialized health care and free or reduced cost medications to maintain a healthy life.
Program Long term Success
Volunteers of America Kentucky Care Coordination Program stablizes people living with HIV/AIDS so they can better manage the disease and enjoy a higher quality of life.
Program Success Monitored By

As evidence of Volunteers of America of Kentucky's present and ongoing commitment to excellence, we have designed and implemented a Performance and Quality Improvement (PQI) system. This system is the means by which we hold ourselves accountable and putting in place processes to continually improve our organization.

Examples of Program Success
  • 90% of clients prescribed with an HIV medical regimen have access to free or reduced cost HIV medications within 5 days of their first intake appointment.
  • 95% of clients have access to HIV medical care within 5 business days of their first intake appointment.
  • 95% of all clients have labs completed by a medical provider and documented in the Ryan White Title B Care Ware database no less than every 6 months.
Description
Designed to provide quality in-home support for adults with developmental disabilities, Volunteers of America's Supportive Living Program is comprised of a network of small neighborhood homes that are staffed 24-hours a day by dedicated and caring professionals. The program empowers individuals to remain in their communities while receiving case management, transportation, living assistance and support.
 
Volunteers of America is one of the nation's largest nonprofit providers of affordable housing for low-income seniors. We help seniors live healthy and independent lives in safe, high quality housing, with a commitment to caring for the individuals we serve.
Budget 12943020
Category Human Services, General/Other Residential Care for Individuals with Disabilities
Population Served People/Families with People of Developmental Disabilities, ,
Program Short Term Success
Program participants are immediately placed into affordable housing in a private home setting and receive case management including personal care and in-home medical support as needed.
Program Long term Success
The Volunteers of America Developmental Disability Services Program empowers individuals with developmental disabilities to remain in their communities while receiving case management, transportation, living assistance and support with the ultimate goal to live a healthy, happy and high-quality life.
Program Success Monitored By

As evidence of Volunteers of America Mid-States, Inc.'s present and ongoing commitment to excellence, we have designed and implemented a Performance and Quality Improvement (PQI) system. This system is the means by which we hold ourselves accountable and putting in place processes to continually improve our organization.

Examples of Program Success

 100% of program participants live a life to their fullest potential. To learn more about the individuals we serve, please visit our website.

Plans & Policies
Organization has a Fundraising Plan? No
Organization has a Strategic Plan? Yes
Years Strategic Plan Considers 3
Date Strategic Plan Adopted July 2011
Management Succession Plan? Yes
Organization Policy and Procedures Yes
Nondiscrimination Policy Yes
Whistleblower Policy Yes
Document Destruction Policy Yes
Affiliations
AffiliationYear
AFP (Association of Fundraising Professionals)2004
Central Kentucky Housing and Homeless Initiative2003
American Association on Mental Retardation (AAMR)1990
External Assessments and Accreditations
Assessment/AccreditationYear
Accreditation Council for Continuing Medical Education - Accreditation2011
Council on Accreditation (COA) [for Children and Family Services] - Accreditation2015
Awards
Awards
Award/RecognitionOrganizationYear
2010 Torch Awards for Marketplace Ethics: Non-Profit (with revenue over $1,000,000):The Better Business Bureau serving Louisville, Southern Indiana, and Western Kentucky2010
2010 Pyramid Awards for Excellence - DiversityThe Center for Nonprofit Excellence2010
Annie E. Casey Foundation Family Strengthening AwardAnnie E. Casey Foundation2011
2016 Torch Awards for Marketplace Ethics: Non-Profit (with revenue over $1,000,000The Better Business Bureau serving Louisville, Southern IN and Western KY2016
Awarded Best Place to WorkBusiness First2016
Government Licenses
Is your organization licensed by the Government? Yes
Financials
Revenue vs Expenses - All Years
Expense Breakdown - Recent Year
Fiscal Year
Fiscal Year Start July 01, 2017
Fiscal Year End June 30, 2018
Projected Revenue $30,778,757.00
Projected Expenses $30,888,927.00
Endowment Value $55,511.00
Spending Policy Percentage
Percentage 0%
Detailed Financials
Revenue and ExpensesHelpFinancial data for prior years is entered by foundation staff based on the documents submitted by nonprofit organizations.Foundation staff members enter this information to assure consistency in the presentation of financial data across all organizations.
Fiscal Year201620152014
Total Revenue$28,023,236$28,031,985$27,170,639
Total Expenses$27,540,908$27,638,495$26,991,596
Revenue Less Expenses$482,328$393,490$179,043
Revenue SourcesHelpThe financial analysis involves a comparison of the IRS Form 990 and the audit report (when available). Revenue from foundations and corporations may be included in individual contributions when not itemized separately.
Fiscal Year201620152014
Foundation and
Corporation Contributions
------
Government Contributions$8,879,334$8,713,810$23,458,749
Federal------
State------
Local------
Unspecified$8,879,334$8,713,810$23,458,749
Individual Contributions$2,477,792$3,294,185$2,438,317
$195,567$223,669--
$15,733,790$15,512,011$950,065
Investment Income, Net of Losses$39,685$52,558$47,894
Membership Dues------
Special Events$693,826$128,879$91,319
Revenue In-Kind------
Other$3,242$106,873$184,295
Expense Allocation
Fiscal Year201620152014
Program Expense$22,749,632$22,926,409$22,748,975
Administration Expense$3,870,227$3,876,291$3,354,672
Fundraising Expense$921,049$835,795$887,949
Payments to Affiliates------
Total Revenue/Total Expenses1.021.011.01
Program Expense/Total Expenses83%83%84%
Fundraising Expense/Contributed Revenue8%7%3%
Assets and Liabilities
Fiscal Year201620152014
Total Assets$11,110,565$8,273,665$8,467,053
Current Assets$5,343,864$3,991,897$3,951,167
Long-Term Liabilities$1,804,221$856,507$1,429,602
Current Liabilities$1,747,438$1,557,729$1,524,014
Total Net Assets$7,558,906$5,859,429$5,513,437
Capital Campaign
Currently in a Capital Campaign? Yes
Campaign Purpose Expand addiction recovery services for pregnant and parenting women and their children in a new building in Louisville. Services will include residential, outpatient and intensive outpatient treatment.
Goal $6,000,000.00
Dates July 2016 to Dec 2017
Amount Raised To Date 3700000 as of Oct 2017
Capital Campaign Anticipated in Next 5 Years? No
State Registration Yes
Address C/O The Plantory
501 West Sixth Street, Suite 250
Lexington, KY 40508
Primary Phone 859 254-3469 226
Contact Email margaretp@voamid.org
CEO/Executive Director Ms Jennifer M. Hancock LCSW
Board Chair Mr. David Fennell
Board Chair Company Affiliation Retired